Terms & Conditions

1.About us & these terms

This website and the coaching services are operated by Milton Holdco Ltd ("we", "us", "our"), trading as Steve Milton Coaching, a company registered in England & Wales under company number 15960882.

These Terms and Conditions ("Terms") govern your use of this website (stevemiltoncoaching.com) and any coaching services you purchase from us. By using this website or booking our services, you confirm that you accept these Terms. If you do not agree, please do not use the website or book our services.

We may update these Terms from time to time. The version in force is the one published on this page at the date you use the website or enter into a contract with us.

2.Definitions

• "Client", "you" — the individual or organisation purchasing or receiving the services.
• "Services" — the coaching programmes, sessions, calls, materials and related services we provide.
• "Session" — a scheduled coaching meeting held by video, telephone or in person.
• "Programme" — a defined package of Services (for example the 52-week programme or the 13-week strategic campaign).

3.The services

We provide performance and sales coaching to individuals and organisations. The specific scope, format, duration and price of your Services will be as described on this website, in your proposal, or as agreed in writing before your Programme begins.

We will provide the Services with reasonable care and skill, in line with the Consumer Rights Act 2015 where you are a consumer. Coaching is a collaborative process and outcomes depend significantly on your own participation and action (see section 7).

4.Booking, fees & payment

Fees for the Services are as quoted to you or as published on this website. Unless otherwise agreed in writing:

• Fees are payable in advance.
• A Programme place is confirmed once the initial payment (or agreed instalment) has been received.
• Where fees are paid by instalment, you remain liable for the full Programme fee unless the contract is ended in accordance with these Terms.
• All fees are in pounds sterling (£). We are not currently VAT-registered, so VAT is not charged.
• We may suspend the Services if payment is overdue after we have given you notice.

5.Cancellation, rescheduling & refunds

Rescheduling individual sessions. If you need to reschedule a Session, please give us at least 24 hours' notice. Sessions cancelled with less than 24 hours' notice, or missed, may be treated as delivered and are not normally refundable or rearranged.

Your statutory cancellation right (consumers). If you are a consumer and you buy Services online or at a distance, you have the right to cancel within 14 days of entering into the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, contact us using the details in section 17. If you ask us to begin the Services during the 14-day period, you agree that you will pay for Services provided up to the point you cancel, and you lose the right to cancel once the Services have been fully performed.

Ending a Programme. For ongoing month-to-month coaching, either party may end the arrangement on 30 days' written notice. Fees already paid for the current period are non-refundable except where required by law. Fixed-term Programmes are subject to the cancellation terms set out in your proposal.

6.Your responsibilities

• Attend Sessions on time and prepared, and give reasonable notice if you cannot attend.
• Provide accurate information and engage openly in the coaching process.
• Take responsibility for your own decisions, actions and results.
• Pay all fees when due.

7.Nature of coaching & no guarantees

Coaching is not therapy, counselling, psychotherapy, or the treatment of any mental-health condition, and it is not a substitute for professional legal, financial, medical, tax or business advice. You should seek advice from an appropriately qualified professional on such matters, and all decisions in those areas remain your responsibility.

You are responsible for your own physical, mental and emotional wellbeing during coaching. If you are under the care of a medical or mental-health professional, we recommend you consult them about the advisability of coaching.

While we will provide the Services professionally, coaching results depend on many factors within your control. We do not and cannot guarantee any specific result, income, sales performance, or business outcome. Any examples, testimonials or figures shown are illustrative and are not a promise or guarantee of your results.

8.Confidentiality

We will keep information you share with us during coaching confidential and will not disclose it to third parties without your consent, except where required by law or where there is a risk of serious harm. We may use anonymised, non-identifying insights for our own training and development. Where you share your employer's confidential information, you are responsible for ensuring you are permitted to do so.

9.Intellectual property

All content on this website and all coaching materials, frameworks (including the ASCEND framework), workbooks and resources we provide are owned by or licensed to us and are protected by intellectual property laws. You may use materials we provide for your own personal use in connection with the Services, but you may not copy, resell, distribute or publish them without our written permission.

10.Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

Subject to the above, and to the fullest extent permitted by law: we are not liable for any loss of profit, loss of business, loss of opportunity or any indirect or consequential loss arising from the Services or your use of this website; and our total liability to you for any claim arising out of or in connection with the Services shall not exceed the total fees you have paid to us for the relevant Services.

11.Data protection & privacy

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Details of what we collect, why, and your rights are set out in our Privacy Policy. We are registered with the Information Commissioner's Office (ICO), registration number C1983125.

12.Use of this website

This website is provided for general information about our Services. We try to keep it accurate and available but do not guarantee it will be error-free or uninterrupted. You must not misuse the website, attempt to gain unauthorised access, or use it for any unlawful purpose. This website may contain links to third-party sites; we are not responsible for their content.

13.Events outside our control

We are not liable for any failure or delay in performing the Services caused by events outside our reasonable control (for example illness, technical failure, or other force majeure events). Where this happens we will contact you to reschedule.

14.Complaints

If you are unhappy with any aspect of the Services, please contact us using the details in section 17 and we will work with you to put things right.

15.General

These Terms constitute the entire agreement between us in relation to the Services. If any provision is found to be unenforceable, the remaining provisions continue in force. Our failure to enforce a right is not a waiver of it. You may not transfer your rights under these Terms without our consent.

16.Governing law

These Terms and any dispute arising out of them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

17.Contact

Milton Holdco Ltd, trading as Steve Milton Coaching (company no. 15960882)
Contact: via our enquiry form
Website: stevemiltoncoaching.com